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e.g acrylic stand, bowl stand, wood stand etc.

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Returns Policy

Defective Products

If the products you have ordered arrive defective, we will replace it free of all charges including shipping, provided we are notified within 7 days of receipt of the order. You must notify us by email about the problem with the goods, how many of the goods are faulty, please also include your order number, your first and last name and the date the order arrived.

Upon receipt of your claim our service team will assess your claim and if validated will provide you with a Return Authorisation Number (R.A.N) and instructions on how and where to send the faulty goods back to Plate Stands of Australia. You must have a R.A.N in order to have the goods replaced.

Non-Defective Products

For returns of non-defective merchandise: A credit  can be issued for the amount of the item purchased or we can make a refund of the amount of purchase  provided we are notified within 7 days of receipt of the order. Shipping charges are not refundable.You must notify us by email the reason as to why you want to return or exchange the stand, please also include your order number, your first and last name and the date the order arrived. Please note that changing your mind or change in circumstances is not a reason.

Upon receipt of your claim our service team will assess your claim and if validated will provide you with a Return Authorisation Number (R.A.N) and instructions on how and where to send the faulty goods back to Plate Stands of Australia. You must have a R.A.N in order to have the goods replaced or refunded.

If your claim is approved, we will credit you in the same manner as your original payment within 1 week of receiving the returned item.

Please make sure the items you wish to order will meet your needs before ordering.

If you are unsure as to the correct size of a stand for your needs please either email or phone 03 8555 3103 and one of our experienced customer service agents will only be too pleased to help out and advise on the most suitable and stylish way to display your collectables, that’s what they’re here for!